1 We confirm your instructions to send a 7 day pre-litigation letter to your debtor at no cost. The basis of your instructions is provided by the information that you duly complete online.
2 If after 7 days no response has been received from the debtor we will contact you for further instructions as to whether you require this firm to commence legal proceedings for recovery of your outstanding debt.
3 If you then formally instruct this firm to either enter into negotiations with the debtor, or commence legal proceedings we will send you a formal retainer letter to be duly completed to comply with the provisions of the SRA Code of Conduct. The retainer letter will includes details as to the basis and terms of this firms charges.
4 A Partner will have overall responsibility for this matter and he may be assisted by other grades of fee earner (s). Their names and status will be provided if necessary. The Partner of this firm’s commercial litigation department with ultimate responsibility for our work for you is Martyn Caplan. If for any reason Martyn Caplan is unavailable, please contact his secretary who will be happy to take a message for you.
5 While we are committed to providing a high quality legal services to all our clients, we do appreciate that from time to time concerns may arise; initially you should try to resolve those concerns with the relevant fee earner who will usually be the person who has signed the 7 day letter. If, unfortunately, matters cannot be resolved between you, all fee earners and, indeed, partners, have standing instructions to refer the matter to Steven Fruhman who is the client care partner who will seek to resolve matters with you. If you wish to contact Steven Fruhman direct, you should not hesitate to do so. If you wish to e-mail him he can be contacted at steven.fruhman@fdl-law.co.uk.
6 Please check the circle on the online form to confirm that you have read and understood the terms and conditions of business set out above.
